Cancellation, Refund & Transaction Policy

This policy governs cancellation, refund and related transaction matters for unlisted and Pre-IPO security transactions carried out through NavNivesh Capital's approved channels.

1. Payment verification

All payments are subject to verification before the transaction is processed. If a payment cannot be verified, the transaction will not proceed and the payment will be handled in accordance with this policy.

2. Cancellation before share transfer

A transaction may be cancelled before the securities are transferred to your own Demat account, subject to the applicable process. To request cancellation, please contact us immediately through the channels below.

3. Refund process and timeline

• Refunds are initiated to the original payment source only
• Processing time depends on the payment channel and banking partner
• Typical refund timeline: 7–15 working days from approval
• You will receive confirmation of the refund initiation by email

4. Failed transfer

If securities cannot be transferred to your own Demat account for reasons attributable to NavNivesh Capital or the transaction process, the applicable amount will be refunded in accordance with this policy.

5. Duplicate payment

If you have made a duplicate payment, please contact us with the payment references. Verified duplicate payments will be refunded.

6. Customer responsibility

• Provide accurate registration, KYC and Demat details
• Ensure payments are made from accounts held in your own name
• Ensure securities are received into your own Demat account
• Report any discrepancy promptly

7. Post-transfer position

Once securities are transferred to your own Demat account, the transaction is complete. Post-transfer, the securities are held in your Demat account and are subject to the applicable rules of the depository and the terms of the security.

8. Applicable charges and adjustments

Any applicable charges, statutory levies or adjustments will be communicated as part of the transaction terms before you proceed.

9. How to request cancellation or refund

Please contact us with:
Email: support@navniveshcapital.com
Phone: +91 7710089600
Address: NavNivesh Capital, 004, Ground Floor, New Shivtirth CHS., Kalweshwar Nagar, Near Shankar Mandir, Old Belapur Road, Kalwa, Thane – 400605